Exam Info

What if I Get an Order I Can't Take Care Of?

Basically, I take ANY order called in to me. I want the agents to be in the habit of calling me. If it's too far, or if for some other reason I can't personally do the exam, I tell the agent, and say that I'll find someone who will take care of it. I just get the information, and call someone I know will do it. But the agents keep calling back. That's good. In other words, I don't suggest, "Here's this number. Call them to get this one done." I take the information myself, and call the number. I don't make any money from such a call, but I do keep the agent from contact with one of my friendly competitors.

posted by Jim Huffman @ 8:20 AM