Exam Info

When You're Going to Be Gone for a Longer Period

The longest I've ever been gone since I've been self-employed was 3 weeks. My son (then 13) and I went to Mongolia and China, and spent time getting to know the Mongols.

I'm usually gone for a 2 week-long periods every year. That's a longer period. Here's some things you need to do when leaving for more than a day or so.

1. Let important customers know. I'm not suggesting you call everyone, but call those who use your services a lot, and let them know. They will appreciate your thoughtfulness.

2. Let your competitors (including any of the Big 4 your customers might be calling) know you'll be gone for a spell. I know this freaks everyone, but you'll have to trust me that this is good for you. Your competitors will appreciate that you are getting them in the loop, and they will often go out of their way to take care of your customers.

Because ... 3: Your customers will call someone else. Of course, if you have sub-contractors working under you, your being gone (hopefully) won't matter. But don't be an idiot and expect your customers to hold all orders until you're back. They won't. And that's OK. Your business will come back. Just trust me on this.

4. Make sure all paperwork is in order. When in doubt, fax a copy to the agent if no one will be there to access your files. Make certain that all lab specimens have been picked up.

5. Leave a clear message on your voicemail. Tell them your name, phone number, and that you're out of town until whenever. This is my sample: "Hi, this is Jim Huffman, 336-555-1212. I'm out of town for a few days. I'll be back at work on April 19th. Please leave a message, and I'll return your call as soon as I get back in."

posted by Jim Huffman @ 11:29 AM