Exam Info

When You Feel Like Complaining

When you feel like complaining, give a thought to someone else: the insurance agents you work for.

If agents were perfectly honest, they would tell you that they wish we weren't here. That's not a slam on you, it's just the reality.

Because the hard-working agent has probably put a lot of time, energy, and effort into a particular sale. Then we come along. And we have the potential to mess up that sale.

Because -- to the folks you're examining -- you represent the insurance company. (Many of them assume we're insurance company employees).

If you dress badly, smell, have bad breath, whatever, that person wonders if the insurance company has something wrong with them. Same if you are late, don't return calls, are rude, or just plain weird.

Even worse is when we botch a blood draw. Truth be told, agents are more than a little scared of us.

So when an agent is hounding you to get something done quickly, it's because they want this sale to go through. Same when an agent is irritated because something gets lost. And if you're working through Portamedic/EMSI/ExamOne, they're just passing on the grief that an agent's giving them.

The point I'm trying to make this beautiful weekend is this: if you can make your work easy and hassle-free, everyone benefits: you, the client, the agent, everyone. No one expects perfection. But if you are easy to deal with, pleasant, and competent, you'll find that work will flow to you. Likewise, if you are annoying, rude, whiney, complaining, and less than proficient, don't be shocked that people when people avoid sending business your way.

posted by Jim Huffman @ 8:00 AM